nouraalzadjali7
Sales Manager | Client Relationship Management
Profile summary
Sales Manager with 5 years of experience across 4 organizations, including GCC-based operations. Adaptable professional transitioning from operations to sales management, skilled in contract negotiation, pricing strategy, and client relationship management. Built brand identity and sales pipelines to secure new accounts while monitoring performance metrics to inform service trends. Committed to operational planning and cross-functional coordination to meet business targets.
Career highlights
Sales Strategy: Built and strengthened brand identity across catering markets while creating sales pipelines to drive revenue growth and secure new accounts.
Contract Negotiation: Negotiated service agreements and pricing structures for corporate and private clients while collaborating with marketing teams to meet monthly sales targets.
Performance Management: Monitored business metrics and delivered constructive feedback to staff to improve individual performance and inform management of service trends.
Operational Leadership: Delegated daily tasks based on individual skill sets and enforced health and safety guidelines to maintain consistent business operations across facility functions.
Key skills
Professional experience
Managed sales operations at Meals on Catering, overseeing brand positioning and revenue generation strategies. Directed efforts to expand the client base and formalize sales processes across the regional market.
- Built and strengthened brand identity within the market to increase visibility.
- Created sales pipelines to drive revenue growth.
- Developed client relationships to expand business opportunities.
- Executed outreach strategies to secure new accounts and increase market share.
Managed sales activities at Baguette Catering, overseeing business development and client relations within the catering sector. Responsible for contract negotiations, pricing strategies, and cross-functional collaboration with marketing teams to promote event packages.
- Led sales initiatives and identified new business opportunities within the catering sector to expand the client base.
- Negotiated contracts and pricing structures for corporate and private clients to secure service agreements.
- Collaborated with marketing teams to promote catering packages and special events, meeting monthly sales targets through consistent client engagement.
Managed customer service operations at Royal Keita LLC, overseeing the resolution of client complaints and the monitoring of key performance metrics. Developed service strategies based on identified trends to maintain service standards and staff performance.
- Implemented rapid response strategies for customer complaints to ensure satisfaction.
- Delivered constructive feedback to staff to improve individual performance metrics.
- Monitored business metrics and informed management of trends to develop service strategies.
Managed daily facility operations at Warner Brothers Abu Dhabi, overseeing scheduling, customer service, and cross-functional team coordination. Ensured adherence to health and safety protocols while delegating tasks to maintain operational continuity.
- Delegated daily tasks to staff based on individual skill sets to maintain consistent business operations.
- Collaborated with internal teams to streamline cross-functional workflows and service delivery.
- Maintained a safe working environment by enforcing health and safety guidelines across facility operations.